Degree Programme in Service Innovation and Design
Growing competition means that service leadership never stands still. How can service innovation be stimulated, realised and sustained? How can promising service offerings be scaled up with growth in both revenue and margin? The rising demand for service innovation has huge implications for competences and the knowledge base that underpins them. People are needed who can understand service value and have the ability to rapidly create a definable, repeatable, scalable and unique market success.
The degree programme in Service Innovation and Design is an ideal vehicle to create distinctive competences. This professional program educates students from diverse backgrounds to become practicing service developers.
The aim of the programme is to provide students with multidisciplinary knowledge in service innovation and design through advanced studies of different service theories and their implications for service innovation and design practice. A central theme of the studies is that services (both commercial B-to-C and B-to-B as well as non-profit) possess a set of unique characteristics that require a distinctive approach to strategy, innovation and design.
In the studies the traditional learning role of the passive listener is replaced by that of the active participator. The programme brings students to the forefront of recent development in the service innovation and design field by including supervised development training.
Another important objective is to improve students' competences in combining academic rigour with managerial relevance when working on independent projects. The elective study units enable students to pursue their specific interests, as well as overcome deficiencies in their design preparation. With international university partners different kind of shared intensive courses, research and development projects, and conferences will be arranged.
Who can apply?
Admission requirements for this programme are a Bachelor’s level or a Master’s level degree achieved and a minimum of three years of relevant work experience acquired after graduation.
For more information on contents, see description and curriculum at our Study Guide and contact:
Principal Lecturer
Katri Ojasalo
katri.ojasalo(at)laurea.fi
tel. (09) 8868 7456